Support for Students
Students can access Media Commons support in a variety of ways depending on their need.
Local Support
Annamarie Given, the Digital Innovation Specialist at the Thun Library, offers Berks Media Commons equipment and facilities support on campus. Support hours are available during the fall and spring semesters in the Berks Media Commons suite located in the Thun Library.
Berks Media Commons Fall 2022 Hours
|
Wednesdays |
12 – 2 p.m. |
Schedule an appointment with Annamarie during the fall semester or if your schedule does not allow you to attend support hours.
More Support Options
Media Commons consultants are also available for editing and software support online.
Fall 2022 Media Commons Hotline Hours
|
Monday – Friday |
9 a.m. – 6 p.m. |
Media Commons Hotline (1-866-266-7496)
Phones are provided at each of our Media Commons workstations to call the hotline. Media Commons consultants can remotely view your screen and assist with editing or software questions.
Live Online Chat
To access Media Commons online chat, click the speech bubble icon in the lower-right part of the screen on the Media Commons website.
Email
Ask questions by sending an email to [email protected].
Media Commons Tutorials
Media Commons offers online tutorials and interactive modules for students to learn more about supported multimedia technologies.
With Media Commons online tutorials, you can:
- learn at your own pace
- get an overview of Media Commons resources
- find quick answers to your questions while working on a project