Five-Star Review: Creating the Ultimate Social Experience

What does it take to create five-star service? This new summer camp is a focused introduction for student to explore the exciting career opportunities that create ultimate social experiences in hospitality management.  During this four-day social, managerial, and entrepreneurial experience, campers will learn to relate to the relationship between host and a guest.  Campers will be introduced to the broad spectrum of hospitality careers in traditional lodging, cruise and airline industries, theme parks, casinos, club management, resorts destinations, national parks, wedding and large event management, managed service (ie. Concessions), travel agency, and senior living.  Innovation is changing the way guests browse options, visit, order, eat and is ultimately changing the social experience.  

Morning sessions will host a variety of practical exercises that are theoretically grounded in hospitality principles.  Working both individually and in teams, campers will learn the science and art behind menu generation, what it takes to plan, coordinate and manage a special event, and the leadership skills to manage a fast-paced work environment. After an in-depth tour of Tully’s Café kitchen, campers will learn about the classic Brigade System and engage in activities aimed at balancing limited resources of time and money with maximum guest expectations. 

Afternoons will be spent with Penn State Berks Chef Joe gaining insight into kitchen safety, applying kitchen chemistry principles, and getting hands-on creating culinary concoctions in our student test kitchen.  Current hospitality students, franchise restaurant owners, developers, and an award-winning pastry chef will make guest teaching appearances.