Milwood, Pauline

Pauline Milwood
Assistant Professor of Hospitality Management
Office Phone
Office Location
Gaige, 321
    Biography

    Dr. Milwood is a 2011 Fulbright scholar and graduate of Temple University’s School of Tourism & Hospitality Management. She received her BSc. (Hotel Management) and Executive MBA (General Management) degrees from The University of the West Indies at Mona, Jamaica, and has twenty-five years managerial experience in Jamaica’s hospitality sector.

    Her research focuses on entrepreneurship and innovation, social innovation performance, and destination management organizations (DMOs) in tourism destination networks. She has presented at numerous international conferences, and is the recipient of the 2014 Best Paper Award for the Advances in Destination Management Conference in St. Gallen, Switzerland. Dr. Milwood serves on the Editorial Review Boards for the International Journal of Contemporary Hospitality Management, International Journal of Hospitality Management, and Tourism Review.

    In collaboration with her colleagues at Temple University, York University, and The University of the West Indies, Dr. Milwood has published in peer-reviewed journals on subject areas which include the role of DMOs in the orchestration of innovation networks; entrepreneurial ecosystems in tourism; and social innovation performance among hospitality and tourism MSMEs in the Caribbean.

    At Penn State Berks, Dr. Milwood teaches hospitality-centered courses in Entrepreneurship and Innovation, Operations Management, Strategic Management, and multi-level courses in Food Production and Service Management.

    Dr. Milwood serves on Penn State Berks Diversity Committee and is a member of the Travel and Tourism Research Association (TTRA).

    Publications

    Milwood, P. A., & Crick, A. P. (2021). Culinary tourism and post-pandemic travel: Ecosystem responses to an external shock.

    Milwood, P.A. and Maxwell, A. (2020). A Boundary Objects View of Entrepreneurial Ecosystems in Tourism. Journal of Hospitality and Tourism Management.

    Milwood, P.A. (2020). Social Responsibility and the SDGs: Vignettes of Caribbean Tour Operators. Worldwide Hospitality and Tourism Themes.

    Boxill, I.O., Milwood, P.A., Williams, H. and Williamson, G. (2019). Leveraging Film to Transition Underserved Communities: The Case of the UWI Community Film Project. 4th Occasional Papers Collection of the Center for Tourism and Policy Research. Arawak Publishers.

    Milwood, P. A., & Roehl, W. S. (2019). Towards a Measurement Scale for Digital Social Innovation: A Responsibility-Sustainability Framework. In Information and Communication Technologies in Tourism 2019 (pp. 371-382). Springer, Cham.

    Milwood, P.A. and Roehl, W.S. (March, 2018). Network Orchestration and the Role of the DMO in Innovation Settings: Abductive Analysis of Case Evidence from the United States. International Journal of Contemporary Hospitality Management.

    Maxcy, J.G. and Milwood, P.A. (March, 2017). Regulation by Taxes or Strict Limits: Managing Profits in American Professional. Journal of Sport, Business, and Management: AN International Journal.

    Milwood, P.A., Marchiori, E. and Zach, F. (2012). A Comparison of DMOs’ Social Media Adoption Activities across Different Countries: The Cases of The USA and Switzerland. Journal of Travel and Tourism Management 30(1-2), 165-168.

    Education

    Ph.D., Business Administration

    Executive MBA, Business Administration

    B.Sc., Hotel Management