Pauline Milwood

Pauline Milwood
Associate Professor, Hospitality Management
Gaige Technology and Business Innovation Building, 321

Dr. Pauline Milwood is a 2011 Fulbright Scholar and graduate of Temple University’s School of Tourism & Hospitality Management. She received her bachelor of science in hotel management and executive MBA in general management from the University of the West Indies at Mona, Jamaica. Dr. Milwood has 25 years of managerial experience in Jamaica’s hospitality sector. 
Her research focuses on entrepreneurship and innovation, social innovation performance, and the strategic behavior of DMOs in tourism destination networks. She has presented at numerous international conferences and is the recipient of the 2014 Best Paper Award for the Advances in Destination Management Conference in St. Gallen, Switzerland.  
Dr. Milwood has published in peer-reviewed journals on subject areas which include the role of DMOs in the orchestration of innovation networks; entrepreneurial ecosystems in tourism; and social innovation performance among hospitality and tourism MSMEs in the Caribbean. Dr. Milwood reviews for several hospitality and tourism journals and serves on the Editorial Review Board for Tourism Review
At Penn State Berks, Dr. Milwood teaches hospitality-centered courses in entrepreneurship and innovation, strategic management, revenue management and multi-level courses in food production and service management. 

Dr. Milwood currently serves on the Penn State Berks Committee for Diversity, Equity, Inclusion and Belonging and as club Adviser to the Black Student Union. 

Milwood, P. A., Hartman-Caverly, S., & Roehl, W. S. (2023). A scoping study of ethics in artificial intelligence research in tourism and hospitality. In ENTER22 e-Tourism Conference (pp. 243-254). Springer, Cham.

Milwood, P. A., & Hartman-Caverly, S. (2022). “Food chemistry”: High-stakes experiential entrepreneurship education in a pop-up restaurant project. Entrepreneurship Education, 1-32.

Milwood, P. A., & Crick, A. P. (2021). Culinary tourism and post-pandemic travel: Ecosystem responses to an external shock.

Milwood, P.A. and Maxwell, A. (2020). A Boundary Objects View of Entrepreneurial Ecosystems in Tourism. Journal of Hospitality and Tourism Management.

Milwood, P.A. (2020). Social Responsibility and the SDGs: Vignettes of Caribbean Tour Operators. Worldwide Hospitality and Tourism Themes.

Boxill, I.O., Milwood, P.A., Williams, H. and Williamson, G. (2019). Leveraging Film to Transition Underserved Communities: The Case of the UWI Community Film Project. 4th Occasional Papers Collection of the Center for Tourism and Policy Research. Arawak Publishers.

Milwood, P. A., & Roehl, W. S. (2019). Towards a Measurement Scale for Digital Social Innovation: A Responsibility-Sustainability Framework. In Information and Communication Technologies in Tourism 2019 (pp. 371-382). Springer, Cham.

Milwood, P.A. and Roehl, W.S. (March, 2018). Network Orchestration and the Role of the DMO in Innovation Settings: Abductive Analysis of Case Evidence from the United States. International Journal of Contemporary Hospitality Management.

Maxcy, J.G. and Milwood, P.A. (March, 2017). Regulation by Taxes or Strict Limits: Managing Profits in American Professional. Journal of Sport, Business, and Management: AN International Journal.

Milwood, P.A., Marchiori, E. and Zach, F. (2012). A Comparison of DMOs’ Social Media Adoption Activities across Different Countries: The Cases of The USA and Switzerland. Journal of Travel and Tourism Management 30(1-2), 165-168.

Ph.D., Business Administration

Executive MBA, Business Administration

B.S., Hotel Management